My portfolio

About my role

At Libra Software Group, I manage cybersecurity and infrastructure across 50+ business units and 5 global portfolios; Libra is just one of the 5. My mission is to build secure, scalable, and autonomous systems that support decentralized teams while upholding enterprise-level compliance and performance.

Core Competencies

• Platform Deployment & Automation
  KnowBe4, Keeper, CrowdStrike, Halo, ServiceNow, ESET Protect

• Secure Collaboration & Identity
  Microsoft 365, Teams, Azure AD / Entra ID, Authentik, Keeper Connection Manager (PAM)

• Endpoint & Infrastructure Security
  Azure Virtual Desktop, Zero Trust, Intune, Automox, Endpoint Central

• Data Governance & Directory Management
  Microsoft Purview, Active Directory Cleanup

• Training & Compliance Programs
  Security Awareness, PhishER, AIDA AI Training

Featured Projects

Email & Collaboration Segmentation

• Segmented Microsoft 365 to isolate corporate and business units.

• Built multiple Global Address Lists (GALs) and removed excess 365 groups.

• Enabled Information Barriers in Microsoft Teams for secure executive and departmental communication.

SharePoint & Teams Standardization

• Standardized SharePoint/Teams across 140+ BU sites.

• Structured teams by department with unified libraries and policies.

• Deployed governance rules to ensure long-term compliance and consistency.

Azure Virtual Desktop Deployment

• Deployed Azure Virtual Desktop (AVD) for secure remote access.

• Enabled private endpoints, secured storage accounts, and non-domain PC access.

• Reduced VPN dependency and began Zero Trust transformation.

Data Governance & Directory Optimization

• Utilized Microsoft Purview for compliance lifecycle management.

• Archived legacy PSTs and OneDrive files to Azure Files and purged stale AD accounts.

• Standardized user attributes, dynamic groups, and directory extensions.

ServiceNow Automation

• Built ServiceNow automations to streamline onboarding and offboarding.

• Mapped Configuration Items (CIs) for cross-system asset visibility.

• Reduced manual processes and improved accuracy of provisioning workflows.

Security & Identity Management

Azure & Entra ID Modernization

• Cleaned up Azure security policies and deprecated legacy configurations.

• Planned full migration of corporate users from on-prem AD to Entra ID (post-NetSuite).

• Assessed Microsoft Copilot risks prior to phased rollout across corporate users.

Identity Lifecycle Governance

• Integrated SCIM/SSO across platforms.

• Protected dynamic directory attributes to avoid data misassociation and exposure.

• Centralized identity policy management for secure app access and role-based controls.

Platform Engineering & Enterprise Tools

KnowBe4 Platform Restructure

• Migrated from flat architecture to 47 delegated sub-accounts.

• Enabled SSO/SCIM, migrated campaigns, branded portals, and trained 30+ BUs.

• Removed over 1,000 stale records with phased data backups.

Keeper Security Rollout

• Deployed Keeper across 600+ users with Azure SSO/SCIM and RBAC.

• Implemented vault-based shared credentials and Keeper Connection Manager (KCM) for agentless access.

• Enabled session recording, multi-user sessions, and Secrets Manager integration.

CrowdStrike Falcon Migration

• Migrated 1,500+ devices from ESET to CrowdStrike across all portfolios.

• Integrated with Endpoint Central, Intune, and Automox for policy enforcement.

• Connected CrowdStrike to PhishER+ for real-time attachment/email scanning.

Security Awareness & AI Training

• Planned quarterly compliance training alongside HR & IT leadership.

• Created phishing simulations and automated follow-up campaigns.

• Integrated AIDA (AI Defense Agents) to personalize and scale cybersecurity training across all users.

• Centralized visibility of user progress, audits, and access events.

Tech Stack

• Cloud & Identity: Microsoft 365, Azure, Entra ID, Azure Virtual Desktop, Authentik

• Security: CrowdStrike, Keeper, KnowBe4, Microsoft Purview

• Automation: ServiceNow, Automox, Endpoint Central

• Directory & Access: Active Directory, SCIM, SSO, Dynamic Groups

• Scripting: PowerShell (O365, Azure), Bash

• Collaboration: SharePoint, Microsoft Teams, Outlook, Teams Policies

Purpose of Role

Responsible for in-scope event management and scheduling, request management, including request fulfillment, incident management and proactive problem management, ITSM (IT Service Management), and service operations management, release and deployment management, service asset and configuration management, and change evaluation management, access management per the defined guidelines and
instructions in the standard operation procedures and run books.

Follow and comply with the defined ITIL, health check, and floor management processes.

Utilize my customer experience and customer communication skill set to provide regular and meaningful updates and communications to client
stakeholders, team leads, and management.

Areas of Responsibilities

Perform the activities mentioned in the KRA (Key Responsibility Area)/Position Summary based on defined guidelines in standard operation
procedures and run books with business impact understanding. Adherence to customer security and compliance requirements, Adherence to
customer communication etiquette, Ensure the stated productivity requirements for the engagement project/process. Contribute to continuous
service improvement plans (CSI).

Contribute to and participate proactively in knowledge-sharing sessions, utilizing transition KM techniques and general knowledge management. Produce knowledge base articles. Act as a liaison for new hires and train new members of the team.

Take attendance, complete the end of the day and hand over reports, and perform quality audits on offshore and onshore employee work.
adherence to organizational policies and processes. Use my customer service and negotiation skills to defuse escalated situations.

Summary

I worked for Logicalis from July 2017 until February of 2018. During my tenure as a Service Desk Engineer I provided managed services support to clients across the globe. Which optimized their businesses with digital foundation solutions.

Some clientele were Floor & Decor, Korn Ferry and Walmart.

Detailed

Provide phone, email, and chat support to corporate users. Bitlocker rollout and other tasks.

• Provided support via phone, e-mail and chat to employees of corporate clients.
• Assisted users in troubleshooting Outlook.
• Provided support for Microsoft Operating Systems (Windows7, Windows 10).
• Provided support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
• Provided support for mobile devices including configuration and email sync.
• Handles 50-60 issues per day efficiently and appropriately.
• Maintains regular and punctual attendance.
• Utilizes Active Directory database to reset network passwords.
• Assists users in adding and changing network printers.
• Provides technical support for VPN connectivity issues.
• Controls user’s computers utilizing remote access tools.
• Troubleshoots remote access connectivity problems.
• Demonstrated and actively promoted an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization’s values.
• Maintained a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts self in a manner consistent with client service expectations.

Summary

I started my independent contractor position in October of 2016 when the company was just a start up BlazingSEO LLC after I got a call from a long time business connection that recently joined and needed someone to fulfill a technical role. I worked with the CEO directly performing various tasks/ On January 15th of 2017 my contract was terminated and became a full time employee of Sprious until my departure.

Detailed

• On 1-15-17 my independent contractor relationship with Sprious LLC was terminated and I was hired on as a full-time employee.
• Answered support tickets within SLA times given.
• Answered live chats when clocked in.
• Work with other support tech employees via Skype when needed in order to resolve all support tickets promptly and efficiently.
• Completed all assigned tasks by the assigned deadline.
• Troubleshot user connectivity issues. Troubleshot other user issues (Proxies, VPS etc)
• Handled billing via aMemeber PRO / WHCMS along with creating and provisioning virtual private servers along with proxies to clients and resellers.
• Trained new technicians when required.
• Was trainable and followed directions. I was encouraged to be a free thinker while learning the BlazingSEO system as a freelance Support Tech
• Perform other special projects, duties and responsibilities as directed.

Summary

I started working for Azzaron back in November of 2015 supporting Azzaron’s purpose-built infrastructure products.

Blueprint Cloud: Infrastructure as a Service for the connected construction company.

Continuum Cloud: Enhanced accessibility, security compliance, and workflow for the back office.

dvm Cloud: End-to-end integration and connectivity for veterinary hospitals.

Which included two multi-tenant datacenters, monitoring and alerting solutions for services and devices, including internal, edge, and customer networks. WaaS product integrations for multiple vertical application sets and Deployed file sync systems for tiered migrations, hybrid deployments, and enhanced customer workflows. Until my departure.

Details

Have a familiarity with current technologies related to network communications protocols, server infrastructure, OS and database platforms.
Provide technical support and training to users reporting issues related to desktop hardware and software, enterprise applications, and telecommunications networks.
Perform system migration tasks (I. e. setup user profiles, email)
Help users configure personal devices.
Install software for end-users.
Troubleshoot user connectivity issues.
Troubleshoot other user issues (I. e. MS Office, printing)
Articulate and precise in communications, both written and oral.
Use enterprise tools for communications, monitoring, and trouble ticketing.
Partners with team members to successfully complete hardware, software, and networking projects.
Perform other special projects, duties and responsibilities as directed.